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Provider

Provider
Daimler Truck AG
Fasanenweg 10
70771 Leinfelden-Echterdingen
Germany
Phone: +49 711 8485 0
E-mail: contact@daimlertruck.com

Represented by the Board of Management:
Karin Rådström (chairwoman), Karl Deppen, Andreas Gorbach, Jürgen Hartwig, John O`Leary, Achim Puchert, Eva Scherer

Chairman of the Supervisory Board:
Joe Kaeser

Commercial Register at Stuttgart District Court, No. HRB 762884
VAT identification number: DE 32 12 81 771

Other companies publishing on this website:

Daimler Truck Financial Services GmbH
Fasanenweg 10
70771 Leinfelden-Echterdingen
Germany

Management: Stephan Unger, Bernd Barth, Richard A. Howard, Eva-Marie Lander, Dr. Kerstin Neumann

Commercial Register at Stuttgart District Court, No. HRB 778756
VAT identification number: DE 34 64 19 380

Cookies

Notes on the use of cookies and the evaluation of usage data.

We use cookies to identify your usage interests and particularly popular areas of our websites. With this information, we aim to improve the design of the websites and make them even more user-friendly.

1. Functions and use of cookies.

a. Cookies are small files that are saved on your desktop, notebook, or mobile device by websites you visit. We can use them to determine, for example, whether your device and our websites have connected before or which language or other settings you prefer. Cookies may also contain personal data.

b. By using our websites, you consent to the use of cookies.

You can also visit our websites without consenting to the use of cookies. This means you can refuse the use of cookies and also delete them at any time by adjusting the appropriate settings on your device. To do this, proceed as follows:

i. Most browsers are preset to automatically accept cookies. You can change this default setting by activating the setting *do not accept cookies* in your browser.

ii. You can delete existing cookies at any time. You can find out how this works in detail in the instructions of your browser or device manufacturer.

iii. Just like the use of cookies, rejection or deletion of cookies is also linked to the device being used and the browser being employed. Therefore, you must reject or delete cookies separately for each of your devices and for each browser if you use multiple browsers.

c. If you choose to reject the use of cookies, some features of our websites or certain functions may not be fully available to you.

d. We group cookies into the following categories:

i. Strictly necessary cookies (type 1)
These cookies are essential for the websites to function correctly. Without these cookies, we would not be able to offer you services such as the vehicle configurator.

ii. Functional cookies (type 2)
These cookies simplify operation and improve the functions of the websites. For example, we store your language settings in functional cookies.

iii. Performance cookies (type 3)
These cookies collect information about how you use our websites. This allows us to identify which parts of our websites are particularly popular, thereby enabling us to improve our services for you. Please also read the section on "Evaluating usage data".

iv. Third-party cookies (type 4)
These cookies are set by third parties, such as social networks like Facebook, Twitter, and Google+, whose content you can integrate using the "Social plugins" provided on our websites. Further information on the use and function of social plugins can be found in section 4 of our privacy policy.

We use the following cookies on our website:

Cookie name	Description	Cookie type
affinity	The affinity cookie assigns a pointer to the client, ensuring that user requests return to the same pod. The cookie is a session cookie and is not permanently saved. We only process traffic via https. This means it is secure by default.	Type 1
XSRF	A security cookie that prevents other websites from impersonating RoadStars users. Expiration period: Session	Type 1
user	An authentication cookie that tells the browser when a user is logged in so that they can access exclusive content. The cookie is only set if a user is registered and logged in to RoadStars in Brand Hub. Expiration period: 1 month	Type 1
id	An authorisation cookie necessary for user and session identification. The cookie is only set if a user is registered and logged in to RoadStars in Brand Hub. Expiration period: 1 month	Type 1
_pk_id	A statistical cookie (anonymous) for storing a unique user ID. Expiry date: 13 months.	Type 3
_pk_ses	A statistical cookie (anonymous) for storing a unique session ID. Expiration period: Session, max. 30 minutes.	Type 3
_pk_hsr	Cookie (anonymous) for Matomo heatmap or Matomo session recording. Expiration period: Session, max. 30 minutes.	Type 3

2. Evaluating usage data.

We use cookies to identify visitor preferences and particularly popular areas of our websites. This allows us to tailor the content of our websites more precisely to your needs and thereby improve our services for you.

Daimler Truck uses Matomo for the statistical analysis of the data.

If you do not want Daimler Truck to collect and analyse information about your visit, you can opt out at any time for the future.

An opt-out cookie is set in your browser to implement your objection. This cookie is solely used to register your objection. Please note that opt-out cookies can only be used for the browser in which it was set for technical reasons. If you delete the cookies or use a different browser or device, you will need to opt out again.

Click here to set the opt-out cookie.

Privacy Statement

Responsible according to General Data Protection Regulation ("GDPR"):

Daimler Truck AG („Wir“)
Fasanenweg 10
70771 Leinfelden-Echterdingen
Deutschland
E-Mail: contact@daimlertruck.com

Data protection officer:
Daimler Truck AG
Group Data Protection Officer
HPC DTF2B
70745 Leinfelden-Echterdingen
Deutschland
E-Mail: dataprivacy@daimlertruck.com

1. Data protection

We are pleased to welcome you to our website and thank you for your interest in our offers. The protection of your personal data is of the utmost importance to us. In this data protection statement, we explain how we gather your personal data, what we do with it and for what purposes, as well as the legal basis under which this occurs and your rights and entitlements associated with this. In addition, we refer to the Daimler Truck Privacy Policy EU:

Daimler Truck Data Protection Policy EU

Our data protection statement in relation to use of our websites and the Daimler Truck AG and Mercedes-Benz AG Privacy Policy does not apply to your activities on the websites of social networks or other providers to which you may have access via links on our websites. Please obtain information about the respective data protection regulations on the websites of said providers.

2. Collection and processing of your personal data

a. When you visit our web pages, we store certain details about the browser and operating system you are using, the date and time of your visit, the access status (e.g. whether you were able to open a web page or received an error message), use of web page features, search terms you may have entered, how frequently you visit individual web pages, the names of retrieved files, the data volume transferred, the website through which you accessed our website, and the website you accessed through our website, either by clicking on links on our website or by entering a domain directly in the input field of the same tab (or window) of the browser in which you opened up our website. For security reasons, in particular to detect and prevent attacks on our website or attempted fraud, we store your IP address and the name of your Internet service provider for seven days.

b. We store other personal data only if you disclose such data to us, for example, as part of registration, filling in a contact form, an online chat, a survey, a prize competition or for the performance of a contract, and even in these cases, we only store your data where you have permitted us to do so on the basis of consent issued by you or in accordance with applicable legislation (see Section 7).

c. You are neither legally nor contractually obliged to give us your personal data. It is, however, possible that certain functions of our website are dependent on you sharing your personal data. If, in such cases, you do not give us your personal data, this may lead to features either not being available or being available only to a limited extent.

3. Data types and categories

If contact is made using the web form, we store the following personal data: Name of enquirer, company, address, contact details (telephone, email) and vehicle identification number (if relevant to the enquiry).

4. Purposes of use

a. The personal data we collect when you visit our web pages is used to make our web pages as intuitive as possible and to protect our IT systems from attacks and other illegal acts.

b. Where you provide us with further personal data, for example, as part of registration, an online chat, filling in a contact form, a survey, a prize competition or for the performance of a contract, we use such data for the specified purposes, for purposes of customer management and – where necessary – for the purpose of processing and invoicing transactions, in each case to the necessary extent.

c. We and, where applicable, select third parties, also use your data for additional purposes (e.g. display of personalised content or advertising based on your usage behaviour), insofar as you give your consent within the framework of our consent management system. Further information and decision options can be found here.

d. We also use personal data insofar as we are legally obliged to do so (e.g. storage for the fulfilment of retention obligations under commercial or tax law, disclosure pursuant to official or court order, e.g. to a law enforcement authority).

5. Transfer of personal data to third parties; social plug-ins; use of service providers

a. Our web pages may also contain third-party offers. When you click on such an offer, we transfer the required amount of data to the relevant provider (e.g. to indicate that you found this offer on our website and any other relevant information you have already entered on our website).

b. When we use social plug-ins of social networks such as Facebook and Twitter on our website, we incorporate these as follows:

The social plug-ins are deactivated when you visit our website, i.e. no data of any kind is transferred to the operator of these networks. If you would like to use one of the networks, click on the relevant social plug-in to make a direct connection with the relevant network's server.

If you have a user account with the corresponding network and you are logged in to this specific social network at the time you activate the social plug-in, this network can attribute your visit to our web pages to your user account. If you would like to prevent this, please log out from the network prior to activating the social plug-in. A social network is unable to assign a visit to other Daimler Truck websites until you have also activated any available social plug-in there.

If you activate a social plug-in, the network directly transfers the data that has been made available through this to your browser, which integrates it into our web pages. There may also be data transfers in this situation that are initiated and controlled by the respective social network. Only the privacy policy of the relevant network applies to the connection to a social network, the data transfer between the network and your system and to your interactions on that platform.

The social plug-in remains active until you deactivate it or delete your cookies (see Section 5d).

c. When you click on the link to an offer or activate a social plug-in, personal data may be sent to providers in countries outside the European Economic Area that, from a European Union ("EU") perspective, do not guarantee an "adequate level of protection" in line with EU standards for the processing of personal data. Please keep this in mind before you click on a link or activate a social plug-in and thereby trigger a transfer of your data.

d. We also use qualified service providers (e.g. IT service providers, marketing agencies) for the operation, optimisation and protection of our web pages. We transmit personal data to such service providers only where this is necessary for the provision and use of the web pages and their functionalities, for the pursuit of legitimate interests, for the fulfilment of legal obligations or where you have given your consent (see Section 7). More information on the recipients can be found in our Consent Management System.

6. Cookies

a. Cookies may be used when you visit our web pages. These are known as HTML cookies and similar software tools such as web/DOM storage or local shared objects (so-called "flash cookies"), which we collectively refer to as cookies.

b. Cookies are small files that are placed on your desktop, laptop or mobile device when you visit a website. This can help, for example, to recognise whether there has already been a connection between the device and the web pages, to take into account your preferred language or other settings, to provide you with certain functions (e.g. online shop, vehicle configurator) or to determine your interests based on your usage. Cookies may also contain personal data.

c. Whether and which cookies are used when you visit our web pages depends on which areas and functions of our web pages you use and whether you consent to the use of cookies that are not technically necessary in our consent management system. Further information and decision options can be found here.

d. The use of cookies also depends on the settings of the web browser you are using (e.g. Microsoft Edge, Google Chrome, Apple Safari, Mozilla Firefox). Most web browsers are set to automatically accept certain types of cookies, but you can usually change this setting. You can delete any available cookies at any time. Web/DOM storage and local shared objects can be deleted separately. Please refer to the manufacturer's instructions for information on how this works in the browser or device you are using.

e. Consent to and rejection or deletion of cookies are linked to the device and web browser used. If you use several devices or web browsers, you can make different decisions and use different settings.

f. If you decide to delete or not to use cookies, not all functions of our web pages may be available to you or certain functions may only be available to you to a limited extent.

7. Security

We implement technical and organisational security measures to protect the data in our possession from manipulation, loss, destruction or access by unauthorised parties. We continuously improve our security measures in line with technological developments.

8. Legal basis for processing

a. The legal basis for processing (Art. 6 (1a) GDPR)) is your consent for us to process your personal data.

b. Art. 6 (1b) GDPR constitutes the legal basis for the processing of personal data for the purposes of initiation or fulfilment of a contract with you.

c. We are authorised to process your personal data under Art. 6 (1c) GDPR if this is necessary for the fulfilment of our legal obligations (e.g. for the storage of data).

d. In addition, we process personal data for the purposes of our legitimate interests and the legitimate interests of third parties in accordance with Art. 6 (1f) GDPR. Maintaining the operability of our IT systems, the (direct) marketing of our own and third-party products and services (if this has not taken place with your consent), and the legally required documentation of business contacts are examples of such legitimate interests. As part of the necessary balancing of interests, we take account in particular of the nature of the personal data, the purpose of processing, the circumstances of processing and your interests in the confidentiality of your personal data.

9. Deletion of your personal data

We delete your IP address and the name of your Internet service provider, which we store only for security purposes, after seven days. Otherwise, we delete your personal data as soon as the purpose for collecting and processing it no longer applies. Beyond that time, we store your data only where required by the laws, regulations or other legislation to which we are subject in the European Union or by legislation in third countries where there is an adequate level of data protection. Where, in individual cases, deletion is not possible, the relevant personal data is marked with the aim of limiting its future processing.

10. Rights of data subjects

a. As a data subject, you have the right to information (Art. 15 GDPR), rectification (Art. 16 GDPR), data erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR) and data portability (Art. 20 GDPR).

b. If you have consented to us processing your personal data, you have the right to revoke consent at any time. The lawfulness of the processing of your personal data until a withdrawal remains unaffected by the withdrawal. Equally, the continued processing of such data on a different legal basis, such as to fulfil our legal obligations, remains unaffected (see "Legal basis of processing").

c. Right to Object
You have the right to object at any time to the processing of your personal data on grounds relating to your particular situation. This is based on Art. 6 (1e) GDPR (data processing in the public interest) and Art. 6 (1f) GDPR (data processing based on a balancing of interests). If you file an objection, we will continue to process your personal data only insofar as we are able to present compelling legitimate grounds for processing which override your interests, rights and freedoms or where processing serves the enforcement, exercising or defence of legal claims. You also have the right to object at any time if we process your personal data in order to conduct direct marketing for the purposes of exercising legitimate interests on the basis of a balance of interests, without stating your reasons for doing so.

d. Where possible, please send your claims and explanations to the following contact address:contact@daimlertruck.com.

e. If you are of the opinion that the processing of your personal data is in breach of the law, you have the right to lodge a complaint with a responsible data protection authority (Art. 77 GDPR).

11. Newsletter

When you subscribe to a newsletter offered on our website, the data you provide when subscribing to the newsletter will only be used to send the newsletter, unless you have consented to your data being used for further purposes. You can cancel the subscription at any time by using the unsubscribe option provided in the newsletter.

12. Central access service of Daimler Truck AG

The central access service of Daimler Truck AG enables you to log in to all websites and applications of the Daimler Truck Group and its brands that are offered through this service. The applicable terms of use contain specific data protection provisions. You can call up these terms of use on the respective login pages of the connected websites and applications.

13. Data transfer to recipients outside the European Economic Area

a. When using service providers (see Section 4d) and when transferring data with your consent to third parties (see Section 3c), personal data may be transferred to recipients in countries outside the European Union ("EU"), Iceland, Liechtenstein and Norway (= European Economic Area) and processed there, in particular the USA and India.

b. From an EU perspective, the following countries have an adequate level of protection in line with EU standards for the processing of personal data (adequacy decision): Andorra, Argentina, Canada (limited), Faroe Islands, Guernsey, Israel, Isle of Man, Japan, Jersey, New Zealand, Switzerland and Uruguay. We agree with recipients in other countries to apply EU standard contractual clauses, binding company regulations or the Swiss-U.S. Privacy Shield in order to create an "adequate level of protection" in accordance with the legal requirements. Relevant information is available through the contact details given in section 9.d. above.

Updated: August 2024

Legal Notice

Copyright.
Copyright Daimler Truck AG. All rights reserved. All texts, images, graphics, sound files, video files and animation files as well as their arrangements are subject to copyright and other laws for the protection of intellectual property. They may not be copied for commercial purposes or for distribution, nor may they be modified and used on other websites. Some Daimler Truck AG internet pages also contain material that is subject to the copyright of those parties who have made such material available.

Products & Prices.
After the editorial deadline for individual pages, there may have been changes to products (including changes in construct or shape, differences in colour) and services. The illustrations may show accessories, optional extras or other features which are not part of the standard specification or service scope. Colour deviations are due to technical reasons. Individual pages may also contain types and services that are not offered in individual countries. Statements about statutory, legal and tax regulations and effects are only valid for the Federal Republic of Germany. Unless otherwise stated in the sales or delivery conditions, the prices valid on the day of delivery apply. For our contractual partners, the prices are a non-binding recommended price. Please ask a branch or contractual partner for the latest status.

Trademarks.
All Daimler Truck AG trademarks mentioned on Daimler Truck AG internet pages are legally protected trademarks. This applies in particular to the model names as well as all logos and emblems of the company.

Trademark protection notice.
and Mercedes‑Benz are trademarks of Mercedes‑Benz Group AG

License rights.
Daimler Truck AG would like to offer you an innovative and informative internet program. We therefore hope that you will be as enthusiastic as we are about this creative effort. Please understand, however, that Daimler Truck AG must protect its intellectual property, including their patents, trademarks and copyrights, and that these internet pages cannot grant any license rights to Daimler Truck AG’s intellectual property.

Notes about forward-looking statements.
The internet pages of Daimler Truck AG contain forward-looking statements about our current assessment of future events. Words such as “aim”, “ambition”, “anticipate”, “assume”, “believe”, “estimate”, “expect”, “intend”, “can/could”, “plan”, “project”, “should” and similar expressions identify such forward-looking statements.

These statements are subject to a number of risks and uncertainties. Some examples for this are:

an unfavourable development of the global economic situation, in particular a decline in demand in our most important sales markets,
a deterioration in our refinancing opportunities on the credit and financial markets,
unavoidable events of force majeure, such as natural disasters, pandemics, acts of terrorism, political unrest, military conflicts, industrial accidents and their subsequent effects consequences for our sales, purchasing, production or financing activities,
changes in exchange rates, customs and foreign trade regulations,
a change in consumer behaviour,
a possible loss of acceptance of our products and services resulting in a deterioration in the enforcement of prices and in the utilization of production capacities,
price increases for fuels and raw materials,
interruptions in production due to material shortages, workforce strikes or supplier insolvencies,
a decline in resale prices of used vehicles,
the successful implementation of cost reduction and efficiency improvement measures,
the business prospects of the companies in which we hold significant interests,
the successful implementation of strategic cooperations and joint ventures,
the changes to laws, regulations and official guidelines, in particular as they relate to vehicle emissions, fuel consumption and safety,
as well as the completion of ongoing official or government-initiated investigations and the outcome of pending or threatened future legal proceedings and other risks and uncertainties, some of which are described in our current annual report or in the current interim report under the heading “Risk and Opportunity Report”.

Should any of these uncertainties or imponderables materialize, or should the assumptions underlying the forward-looking statements prove incorrect, the actual results could differ materially from those expressed or implied by these statements.
We neither intend nor assume any obligation to continually update forward-looking statements because they are based solely on the circumstances on the date of publication.

Liability.
The information and statements on these pages do not constitute any assurance or guarantee, whether expressed or implied. In particular, such information is not an implied assurance or guarantee in respect of quality, tradeability, suitability for specific purposes, or the non-infringement of laws and patents.

If advice or a recommendation is provided on Daimler Truck AG’s websites, Daimler Truck AG shall not be obliged to compensate any damages arising from compliance with the advice or recommendation, without prejudice to liability arising from a contractual relationship, a tort or any other legal provision.

Furthermore, Daimler Truck AG excludes liability for slight negligent breaches of duty when downloading files made available by Daimler Truck AG on Daimler Truck AG’s internet pages, provided that these do not concern essential contractual obligations as well as life, health or body or claims under the Product Liability Act (Produkthaftungsgesetz). The same applies to breaches of duty by our vicarious agents.

Our internet pages also contain links to other pages on the internet. We would like to point out that we have no influence on the design and content of the linked pages. We can therefore assume no liability for the topicality, correctness, completeness or quality of the information provided there. Against this background, we hereby distance ourselves from all content on these pages. This declaration applies to all links to external pages and their contents contained on our internet pages.

Information about online dispute resolution.
The EU Commission has created an internet platform for online dispute resolution of disputes (so-called “ODR platform”). The ODR platform serves as a point of contact for the out-of-court resolution of disputes concerning contractual obligations arising from online purchase agreements. You can reach the ODR platform at the following link:

http://ec.europa.eu/consumers/odr

Notice in accordance to Section 36 of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz, VSBG).
Daimler Truck AG will not participate in a dispute resolution process before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz, VSBG) and is not obligated to do so.

Rank order.
Terms of use for a digital offering take precedence over these legal notices.

Privacy Statement Breakdown assistance

Mercedes-Benz Trucks Service24h privacy policy

The protection of your personal data is our highest priority and is taken into account in all our business processes. The following privacy policy provides you with a detailed overview of how your personal data is processed by Daimler Truck AG in connection with Mercedes‑Benz Trucks Service24h. Personal data means any information relating to an identified or identifiable natural person. In this privacy policy, we inform you about the type, scope and purpose of the collection of personal data at Daimler Truck AG and how we handle this data. You can also find out what rights you have in relation to the processing of your personal data.

1. To whom does this privacy policy apply?
The following document only refers to the scope of application of Mercedes‑Benz Trucks Service24h. This document represents the most up-to-date version.

Here we inform you about the collection and processing of your personal data if you have concluded a contract with us through a service order or if your personal data is collected and processed in connection with this business relationship, e.g. as an agent, contact person or driver. If you are the contact person of our contractual partner, but not our contractual partner itself, we only process your contact data.

If the contract is related to other services, their privacy policy also applies to these other services.

2. Who is responsible for the processing of my data and who can I contact regarding data protection?
The responsible body for the processing of personal data described below (unless another party is expressly designated as the responsible body) as per the EU General Data Protection Regulation (“GDPR”) is:

Daimler Truck AG (“We”)
Fasanenweg 10
70771 Leinfelden-Echterdingen
contact@daimlertruck.com
+49 (0)711 8485 0

The contact person for any questions regarding data protection is the data protection officer:

Group Data Protection Officer
Daimler Truck AG
HPC DTF2B
70745 Leinfelden-Echterdingen
Germany
Email: dataprivacy@daimlertruck.com

3. Where does my data come from and what kind of data is processed?
In accordance with the principles of data avoidance and data minimisation, we only process personal data (“data”) to the extent necessary, to which we are permitted or obliged to do so on the basis of applicable legal requirements, or to which you have consented.

Unless otherwise stated below, the terms “process” and “processing” include in particular the collection, use, disclosure and transmission of personal data (see Article 4 (2) GDPR).

Data in the following categories is collected and processed in connection with Mercedes‑Benz Trucks Service24h.

Data category 1: Customer data
Types of data:

Customer master data, in particular name; contact data of the contact person(s), in particular telephone number, email address, address;
Passport/ID data of the collector

Deletion rule:

For the performance of the contract, for as long as necessary to be able to perform the agreed services during the term of the contract
Insofar as the processing is based on legitimate interest, the Daimler Truck Customer Centre will provide information about the retention period applicable to your market.

Data category 2: Vehicle data
Types of data:

Vehicle condition in the event of a breakdown
Positioning data
Vehicle data, in particular vehicle identification number, registration plate, initial registration, engine identification number, vehicle history, mileage, workshop/repair reports;
Bank details, if a direct debit mandate has been agreed, in particular the IBAN of your account, BIC, details of your bank; if applicable, other data relating to the performance of the respective business relationship.

Deletion rule:

For the performance of the contract, for as long as necessary to be able to perform the agreed services during the term of the contract
Insofar as the processing is based on legitimate interest, the Daimler Truck Customer Centre will provide information about the retention period applicable to your market.

Data category 3: Invoice data
Types of data:

Combination of data categories 1 and 2

Deletion rule:

10 years due to statutory retention periods

As part of our business relationship with you, we also collect and process certain additional data that is necessary for the fulfilment of our contractual obligations towards you. This includes, but is not limited to:

Data from correspondence (postal and electronic) between you and us;
Data from other postal, electronic or telephone communications.

Data from other sources
We also process personal data that we have received from affiliated companies of Daimler Truck AG and other third parties (e.g. service partners) as permitted – insofar as this is necessary for the performance of the contract or pre-contractual measures concluded with you or if you have consented to this.

We only process personal data from publicly accessible sources (e.g. authorities, the Internet) to the extent permitted by law, for example because this is necessary for the provision of our services or you have consented to this.

4. What is my data used for (purpose of processing) and on what basis (legal basis) is my data used?
Collection and processing as part of the fulfilment of contractual obligations
We collect and process your personal data, specified in more detail in Section 3, as part of the acceptance and performance of our contractual obligations towards you (Article 6 (1) (b) GDPR). For example, we process your contact data for the purpose of contacting you within the framework of the Daimler Truck AG organisation (verification of eligibility for and implementation of breakdown assistance incl. associated processes)

Processing on the basis of legal provisions
In addition, we are subject to extensive legal requirements, for example from the Money Laundering Act or tax laws. Fulfilment of the resulting legal requirements requires the processing of your data (Article 6 (1) (c) GDPR). This processing is particularly for the purpose of sanctions list checks.

Processing based on a legitimate interest
In addition, we process your personal data insofar as this is necessary for the protection of the legitimate interests of Daimler Truck AG or a third party (Article 6 (1) (f) GDPR). This is particularly the case in the following cases:

To the extent necessary for the assertion of legal claims and defence in the event of legal disputes;
To improve the customer experience, we regularly conduct customer satisfaction surveys on our Service24h process. This can be carried out by phone, email or SMS. We ask our customers about previous experiences with Service24h in the event of a breakdown and record suggestions for improvement.
For the purposes of sanctions list checks

Collection and processing based on a legal obligation
We collect and process your personal data to comply with a legal obligation (legal basis Article 6 (1) (c) GDPR). This is particularly the case in the following cases:

As part of invoicing
and associated statutory retention periods

Collection and processing based on your consent
In addition, your personal data will be collected and processed if you have expressly consented to this in advance (Article 6 (1) (a) GDPR).

5. Is my data disclosed (to third parties)?
We do not disclose your personal data to third parties unless you have consented to such disclosure or we are entitled or obliged to disclose data due to legal provisions and/or official or court orders.

Transfer of data to processors
We use processors (e.g. IT service providers) to provide our services. Daimler Truck AG passes on your data to these in strict compliance with the obligation of confidentiality as well as the requirements of the GDPR and the Federal German Data Protection Act. The processors commissioned by us, who may only process the data for us and not for their own purposes, are obliged to comply with the strict standards of Daimler Truck AG.

Transmission to the motor vehicle insurance company
We transmit your data, in particular your first and last name, your address and vehicle data, which we have received as part of your order, to your motor insurance company or its agent, insofar as this is necessary for the assumption of costs.

Transmission to service providers
We use freight forwarders/towing companies/recovery companies to carry out service work. We will transmit to these any of your data necessary for the provision of the service.

Transmission to experts
To ensure order and workshop quality, we employ external experts who need to inspect service orders in order to carry out their work. Only the data that is absolutely necessary for the performance of the activity is transmitted.

6. Will my data be transmitted to a third country or to an international organisation?
Data is not transmitted to countries outside the EU or the EEA (so-called “third countries”), unless we are obliged to do so due to official or court orders.

Exceptional case: As part of Mercedes‑Benz Trucks Service24h, personal data may be transmitted to third countries for the purpose of the performance of the contract on the basis of Article 49 (1)(b) GDPR (depending on the vehicle’s positioning data).

7. Is decision-making automated?
Decision-making is not automated.

8. How long will my data be stored for?
We only process and store your personal data for as long as we need it to fulfil contractual or legal obligations. If there is no longer a legitimate interest, we will delete the data or, if this is not possible, block it. As a rule, we delete your contractual data no later than five years after the end of the contractual relationship.

9. What rights do I have in relation to Daimler Truck AG?
You have extensive rights with regard to the processing of your personal data. It is of particular importance to us that we familiarise you with these rights:

Right to information: You have the right to obtain information about the data stored by us, in particular the purpose of the processing and how long the data is stored for (Article 15 GDPR).
Right to rectification of inaccurate data: You have the right to request that we rectify your personal data immediately if it is inaccurate (Article 16 GDPR).
Right to erasure: You have the right to request that we erase personal data concerning you. These conditions provide that you can request the erasure of your data if, for example, we no longer need the personal data for the purposes for which it was collected or otherwise processed, we should unlawfully process the data, or you should have rightfully objected or withdrawn your consent, or if there is a legal obligation to delete it (Article 17 GDPR).
Right to restriction of processing: You have the right to request restriction of the processing of your data. This right applies in particular for the duration of the verification if you have contested the accuracy of your data, as well as in the event that you request restricted processing instead of erasure if you have an existing right to erasure. Furthermore, processing is restricted in the event that the data is no longer required for the purposes pursued by us, but you need the data for the establishment, exercise or defence of legal claims, and if the successful exercise of an objection between us and you is disputed (Article 18 GDPR).
Right to data portability: You have the right to receive the personal data concerning you that you have provided to us from us in a structured, commonly used, machine-readable format (Article 20 GDPR), insofar as this has not already been deleted.

If you wish to assert one of your rights or receive further information about this, please use the following online form or send an email to kundenrechte_dt@daimlertruck.com or write to: Daimler Truck AG, HPC V445, 10878 Berlin, Germany.

10. Can I withdraw consent to data processing that I have already given?
You can withdraw your consent to the processing of personal data at any time, free of charge and with future effect. This also applies to declarations of consent issued before the entry into force of the EU General Data Protection Regulation, i.e. before 25 May 2018.

The withdrawal of a declaration of consent can be sent by email to kundenrechte_dt@daimlertruck.com or in writing to

Daimler Truck AG
HPC V445
10878 Berlin,
Germany

Please note that the withdrawal is only effective for the future. Processing that took place before the withdrawal is not affected. The result of your withdrawal may be that, without the processing of this data, we are no longer able to provide our services in whole or in part, and we may therefore have to terminate the existing contract.

11. Can I object to the processing of my personal data?
You have the right to object to the processing of personal data concerning you at any time for reasons arising from your particular situation (Article 21 GDPR). We shall no longer process your personal data unless we can demonstrate compelling, legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to establish, exercise or defend legal claims.

If you would like to object to the processing of your personal data, please use the online form, send an email to kundenrechte_dt@daimlertruck.com, or write to Daimler Truck AG, HPC V445, 10878 Berlin, Germany. However, in the event of an objection, it is possible that we will no longer be able to provide our services as agreed with you or not to the agreed extent.

12. Right to lodge a complaint with the supervisory authority.
If you are of the opinion that we are violating the GDPR by processing your personal data, you have the right to lodge a complaint with a supervisory authority, e.g. the data protection authority responsible for your place of residence, your place of work or the place of the data protection infringement.

Status: January 2025

Whistleblower system

We can only achieve long-term goals with fairness and honesty and ensuring trustful cooperation in our company. Our SpeakUp whistleblower system helps us to speak up directly about misconduct and rule violations. SpeakUp is an important element of good corporate governance and an integral part of our Compliance Management System throughout the Daimler Truck Group.

Further information and reporting channels

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